Reservation & Cancellation Policy

Hotel Reservation & Cancellation Policy

1. Hotel Reservation Policy:____________

In the context of the hotel booking process – whether this takes place online on one of our brand websites, through an online booking channel, via a travel agent, through our call centre or directly at the hotel – we process your Personal Data for the purpose of

(i) enabling you to reserve a room in the hotel of your choice;

(ii) verifying the availability of the hotel and to administer the booking;

(iii) sending you a booking confirmation; and sending you pre-arrival emails. You may unsubscribe from pre-arrival emails at any time by clicking on the unsubscribe link in the emails sent to you.

Processed data categories _____________

Address, booking details (including reservation number), Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Shri Nilayam Kutir Rewards membership number, Telephone number, Title

Source of data _____________

Depending on the booking mechanism used:

– Directly from you through the online booking form

– Through the online booking channel you used to make the booking

– From your travel agent

– From our call centre

– From the Shri Nilayam Kutir hotel you made a direct booking with

Ground for processing_____________

Processing is necessary to take steps to enter into and perform a contract.

2. Interrupted or incomplete online booking process (abandoned cart)

When you are booking online but for some reason are not able to finalize the booking process, we process your Personal Data for the purpose of enabling you to easily continue the online booking process by sending you an email with a link to the online booking form, which is pre-filled on the basis of the data you had already provided in the form. Processed data categories Address, Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Shri Nilayam Kutir Rewards membership number, Telephone number, Title Source of data Directly from you through the online booking form Ground for processing It is inShri Nilayam Kutir Hotel Group’s legitimate interest as a business to re-market an interrupted or incomplete booking process. In this context, Shri Nilayam Kutir Hotel Group’s business interests prevail over yours. Recipients of data – Email communications service provider – Provider of targeted advertisements

3. Cancellation Policy __________

Cancellation Charges (for individual bookings)

If cancelled 96 hours prior to the arrival date full refund will be processed. There will be 5% cancellations charges in case payment is done via Razorpay/Credit/Debit card

Cancellation within 24 hours before the check-in will attract one night retention.

The mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date.

Credit/Debit card cancellations will be charged 5% extra.

For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)

25% if cancelled forty five days in advance.

50% if cancelled thirty days in advance.

50% if few of the total booked rooms are cancelled.

100% if cancelled fifteen days in advance or later.